Prepared for Vernier Science Education

Email program recovery & outbound growth — one plan, full visibility.

Three coordinated workstreams: stabilize and repair the marketing sender that reaches your subscribers, run the marketing program fully on Pardot, and stand up a separate, compliant cold-outbound channel that protects your brand domain — all watched in one monitoring layer.

Engagement Active Diagnosis Complete Follow-up checkpoint Last week of July
~500k
Total contacts
30–60k
Emails per send
3–6/wk
Frequency / subscriber
6+
Systems sending as you
10/10
SPF lookup limit used
p=reject
DMARC enforcement
Where we are

What we found, and why deliverability suffered

Based on a public DNS & authentication review of vernier.com plus your program details. These are the root causes that lead to blacklisting and inbox-placement loss.

🔀

Many systems send as your brand cross-contamination

Salesforce Marketing Cloud, Pardot, Mixmax, Zendesk, WP Engine and a dedicated IP all send as vernier.com. When one stream complains or hits a trap, the whole domain reputation pays for it.

📈

Frequency + list age on one reputation complaints & traps

3–6 emails per week across a ~500k database mixes highly-engaged subscribers with old, unengaged, and possibly purchased contacts — the fastest route to spam complaints and spam-trap hits.

🎯

Cold prospecting on the main domain highest risk

Prospecting and rented-list activity (e.g. an Agile list synced into Salesforce) sent from vernier.com puts your core brand domain at the center of cold-email risk. This is the single biggest reputation threat.

🧩

Authentication at its limit fragile under p=reject

SPF is using all 10 permitted DNS lookups — any further change risks an SPF failure. Under your strict p=reject policy, that means legitimate mail can be rejected. Fixable, and a quick early win.

🚪

Unclear suppression across streams governance gap

With multiple platforms touching the same contacts, unsubscribes and bounces aren't guaranteed to sync everywhere — so people may keep getting mail they opted out of, which drives complaints.

📥

Strong foundations to build on good signs

You already run p=reject DMARC with active reporting, a dedicated IP, and published DKIM. The structure is mature — it needs consolidation and hygiene, not a rebuild.

The plan

Three workstreams, run in parallel

Stabilize what talks to subscribers, take the marketing program off overlapping tools and run it fully on Pardot, and move all cold activity to its own protected infrastructure.

1

Stabilize the subscriber sender

Repair reputation and protect the people who actually want your email.

  • Blacklist delisting + root-cause removal
  • Fix SPF (reclaim lookup headroom)
  • Reduce frequency to a sane cadence
  • Segment engaged vs. dormant contacts
  • Re-engagement + sunset policy for inactive
  • Clean, unified suppression & bounce handling
2

Run marketing fully on Pardot

One system of record for marketing — no more overlapping streams colliding.

  • Consolidate marketing sends onto Pardot
  • Single source of truth for suppression
  • Proper SPF/DKIM/DMARC alignment per system
  • Governance so streams stop competing
  • Clear reporting on opens, clicks, complaints
  • Ongoing managed operation
3

Separate cold-outbound channel

Move all prospecting off vernier.com onto its own warmed infrastructure.

  • Dedicated sending domains (not the brand domain)
  • Mailbox warmup before any volume
  • Scales to ~2,000 sends/day
  • 5-step outreach sequence
  • Verified, cleaned data on our side
  • Continuous infrastructure monitoring

On subscribers, unsubscribes & the wider database

Engaged subscribers keep receiving value at a healthier cadence. Unsubscribed contacts are honored and suppressed everywhere — never re-mailed. The large dormant/unknown segment is handled separately through careful re-permission, not blasted — which is what protects the recovered reputation.

Workstream 3 · architecture

The cold-outbound channel

A self-contained outreach engine that never touches your brand domain's reputation — data in, verified, sequenced, sent from dedicated domains, and monitored end to end.

01 · ISOLATE

Dedicated domains

Separate sending domains so cold activity can never damage vernier.com.

02 · WARM

Mailbox warmup

Every inbox is warmed over 3–4 weeks before it sends a single prospect.

03 · SEND

~2,000/day

Volume ramps to ~2,000 sends/day across the inbox fleet, within safe per-inbox caps.

04 · WATCH

Monitoring

Reputation, blacklists and authentication tracked continuously with alerts.

Dedicated sending domains

Brand-adjacent domains used only for outreach, each with its own authentication and warmed mailboxes. Shortlist (availability confirmed):

DomainStatus
vernierscience.comavailable
verniersci.comavailable
vernieredu.comavailable
tryvernier.comavailable
meetvernier.comavailable
vernier-science.comavailable

Volume model — how ~2,000/day is reached

Volume is built from many small, safe senders rather than one risky one:

LeverTarget
Sending domains6–8
Mailboxes per domain6–8
Sends per mailbox / day~30–40 (after warmup)
Warmup ramp3–4 weeks
Steady-state output~2,000 / day

The 5-step sequence

Each prospect moves through a five-touch sequence; any reply routes out of automation to a human.

1
DAY 1

Open

Short, relevant first touch — context and a single clear reason to reply.

2
DAY 3

Value

A useful resource or insight tied to their world. No pressure.

3
DAY 6

Proof

Relevant proof point / outcome that makes the offer credible.

4
DAY 9

Angle

A different hook for those who didn't connect with the first.

5
DAY 13

Close

Polite break-up that often earns the reply. Then auto-suppress.

Data pipeline & cleaner

Data is prepared and verified on our side before anything is sent — bad data never touches the warmed inboxes.

INPUT

Raw data

Sourced / supplied prospect data, incl. review of rented sources (e.g. Agile).

CLEAN

Data cleaner

Syntax + MX validation, mailbox verification, remove role / catch-all / disposable.

PROTECT

Trap & dupe screen

Spam-trap screening, dedupe, and match against global suppression.

READY

Send-ready list

Enriched, segmented, verified — only clean records enter the sequence.

Always-on

Infrastructure monitoring

A dedicated monitoring layer watches every domain and IP — brand and cold — so problems are caught before they cost you the inbox.

Reputation & blacklist monitor

Powered by our bulk blacklist checker (Spamhaus DBL + multi-RBL) plus authentication and placement tracking. Live status of monitored assets:

AssetTypeBlacklist (DBL/RBL)Auth (SPF/DKIM/DMARC)Status
vernier.combrand domainmonitoringSPF at limitremediation
dedicated IP (Salesforce)sending IPmonitoringalignedrepair
vernierscience.comcold domaincleanto set upprovisioning
verniersci.comcold domaincleanto set upprovisioning
vernieredu.comcold domaincleanto set upprovisioning
🛡️ Spamhaus DBL + multi-RBL sweep 🔑 SPF / DKIM / DMARC checks 📊 Bounce & complaint tracking 🔥 Warmup health 📥 Inbox-placement seed tests 🚨 Alerting on first sign of trouble
Sequencing

Roadmap

Stabilization and the cold-channel build run in parallel; consolidation follows. Checkpoint with your team in the last week of July.

Phase 0Now

Diagnosis & access

Public review complete. Provision access (Postmaster, SNDS, Salesforce/Pardot reports, suppression exports) to confirm internal data.

Phase 1Weeks 1–3

Stabilize the subscriber sender

Delisting, SPF fix, frequency reduction, engaged/dormant segmentation, suppression cleanup.

Phase 2Weeks 2–6

Pardot consolidation

Move marketing onto Pardot, unify suppression, fix alignment, establish governance & reporting.

Phase 3Weeks 1–4 (parallel)

Cold channel stand-up

Register dedicated domains, set authentication, begin mailbox warmup, build the data-cleaning pipeline.

Phase 4Weeks 4–8

Scale & optimize

Ramp cold to ~2,000/day, monitoring fully live, sequence optimization on reply data.

CheckpointLast week of July

Review & expand

Review reputation recovery, cold-channel performance, and agree the next growth phase.

Full visibility

Live progress

Everything we're doing, tracked openly. Tick items to see status update — your view stays in sync with the work.

0%
Overall program
What success looks like

Targets we manage toward

0

blacklist listings on brand & sending assets

<0.1%

spam-complaint rate on marketing

~2,000

compliant cold sends/day, off-brand

1

source of truth for suppression